Prince Castle
  • 05-Dec-2017 to 28-Feb-2018 (CST)
  • IL Customer Service
  • Carol Stream, IL, USA
  • Full Time

Company Description:
Prince Castle is an innovative and diversified global food service equipment manufacturer focused on product development and bringing new technology to the market. Our core customer base includes iconic brands such as McDonald's, Starbuck's, Dunkin' Donuts, Burger King, Panera and Chik fil A. Prince Castle is part of the Marmon Group of companies, owned by Berkshire Hathaway.


Essential Duties and Responsibilities:

  • Populate and submit all required McDonald's reporting (weekly, monthly, quarterly, annually), including quarterly sales reporting.
  • Develop and supervise, as required, effective training of Customer Service personnel.
  • Continual liaison with Global Sales Team for escalations and corporate communications specific to products, product testing, pricing, global sales meetings, etc.
  • Develop customer service policies and procedures including software support.
  • Communicate internally with the sales, engineering, and shipping functions to ensure that customer issues are resolved and the product at the quoted price and quantity arrives as committed.
  • Computes price, discount, sales commission, and shipping charges and prepares invoices and shipping documents such as bill of lading.
  • Assist with product development cycle reporting, including stage gate management and other product releases to the customer. 
  • Other tasks and duties as assigned.

Qualifications and Competencies (Education and Experience):

  • Bachelor's degree preferably in Business Management or Marketing/Sales Administration OR 4 years of related experience or training, or equivalent combination of education and experience required.
  • Excellent verbal and written communication skills. 
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. 
  • Demonstrated computer proficiency and related system administration software. 
  • Ability to effectively present information and respond to questions from diverse populations.
  • Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Prince Castle is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nation origin, age, sexual orientation, gender identity, protected veteran status or disability status.

Prince Castle
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